Windows, Doors & Hurricane Protection - Pensacola, FL

My overall experience with the company (salesman, scheduling, payment, installation) was good. My home is 1930 with original weighted wood windows. The brick molding was several pieces of molding between the brick and the glass which narrowed the view, in my opinion. So I expressed my desire to have more glass by tearing out some of the brick molding. The salesman stated the brick molding attached to the brick would need to remain. In the end the salesman wrote in his order to “keep as much glass as possible”. and that was what I signed. With the next phase, (the technician-installation measurements person), did the measurement and cautioned that it may mess up my existing interior frame and plantation shutters. I accepted the caution and risk. At installation, the new “casement” replacement windows went in without any difficulty, I have more glass, more light, unobstructed views with the casement type I choose AND, there was no problem with the interior trim and plantation The company removed them but in their paperwork that I signed, required me to put them back. It was a non issue in my case. All went well! I wanted more light, more glass and new casement windows and I got that. The limited lifetime warranty seems to be okay as compared to other window companies but may go away if the company were to go away one day, not sure how that works.

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